Frequently Asked Questions

How long does shipping take?
Orders are typically delivered within 5–10 business days, depending on your location.
Do you provide tracking information?
Yes! Once your order has been shipped, you'll receive a confirmation email with your tracking number.
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, please contact us within 30 days of delivery.
How can I contact customer support?
You can reach us anytime at support@veloraaura.com. We aim to respond to all inquiries within 24 business hours.
Are payments secure?
Yes. All payments are processed through secure and encrypted payment gateways to protect your personal and payment information.
Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. We'll do our best to accommodate your request.
What if my order arrives damaged?
If your order arrives damaged or defective, please email us within 48 hours of delivery with photos of the item. We'll gladly arrange a replacement or refund.